With TeamViewer technology Alder has the ability to see your computer desktop via the internet. We can take control of your computer to troubleshoot problems, show you how to perform a task, or configure an application. So instead of you having to explain what is happening on your computer, we can actually see what the situation is and help you remedy it on the spot. You will be able to observe every step we take to help solve your problem. During this process we will be talking to you on the phone to answer questions and explain what we are doing.
We can also offer you online training from the convenience of you desk.
Alder’s TeamViewer support program offers you the peace of mind of having technical support at your fingertips while keeping costs under control.